Terms & Conditions

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Terms & Conditions

Welcome to Gas Depot — part of Eastern Gases, your trusted bottled gas supplier for London and beyond since 2009. By using our website or placing an order with us, you agree to these Terms & Conditions.

1. Who We Are

Gas Depot is a trading name of Eastern Gases. We supply bottled gas and related products for domestic and commercial use, including our own trusted brands REALGLOW and WARMGLOW.

2. Ordering & Payment

Orders can be placed online, by phone, or in person.
Payment must be made at the time of order unless otherwise agreed.
We accept secure card payments through our trusted payment partners.

3. Cylinder Deposit & Exchange

A refundable deposit applies if you do not have an identical empty cylinder to return.
When exchanging, you must provide an equivalent empty cylinder in acceptable condition.
Deposits are refunded when you return your empty cylinder and no longer require gas supply.

4. Delivery

We deliver across London and parts of Essex, Kent, Surrey, Middlesex, and Hertfordshire.
Standard delivery is free within our coverage area (2–3 working days).
Express next-day or Saturday delivery may be available for an extra charge.
Please ensure safe and clear access for our drivers — safety is our top priority.

5. Cylinder Ownership & Safety

All gas cylinders remain the property of Flogas Britain Ltd and must be returned upon request or when no longer required.
You must store and use gas cylinders safely and follow all instructions provided.
We are not responsible for misuse or unauthorised handling of cylinders once delivered.

6. Returns & Cancellations

If you change your mind before delivery, please contact us as soon as possible to cancel or amend your order.
Returns are accepted for unused, sealed cylinders in their original condition only.
Refunds will be processed within a reasonable timeframe once we have received the returned items.

7. Liability

We aim to ensure all products are supplied in safe, good working condition.
Our total liability for any loss or damage will be limited to the price paid for the product supplied.
Nothing in these terms excludes our liability for death or personal injury caused by our negligence.